Return & Refund Policy

1. Nature of Services

Baanu Holidays provides travel-related services, including safari bookings, resort reservations, and tour packages. As we deal strictly in digital bookings and experiential services, we do not ship or deliver any physical goods. Therefore, a traditional "Return Policy" (applicable to physical products) is not applicable to our business.

Any refunds associated with cancelled trips or services are governed exclusively by our Cancellation Policy.

2. Failed Transactions

During the online booking and payment process, technical glitches or network issues may sometimes result in a failed transaction. If your account has been debited but you have not received a booking confirmation from us:

• The payment gateway will automatically detect the failed transaction.
• The deducted amount is usually reversed by your bank or credit card company automatically within 5 to 7 business days.
• If you do not receive the automated refund within this timeframe, please contact us with your transaction reference number, and we will escalate the issue with our payment partner.

3. Double Deductions

If you accidentally make a duplicate payment for the same booking, or if a system error charges your card twice for a single transaction:

• Please notify us immediately via email or WhatsApp with proof of the double deduction (e.g., bank statement screenshot or transaction IDs).
• Once verified by our accounts team, 100% of the duplicate amount will be refunded back to your original mode of payment.

4. Refund Eligibility & Processing Time

For any valid refunds (arising out of trip cancellations as per our Cancellation Policy, double deductions, or services unavailable from our end):

• Initiation: Refunds are initiated from our end within 48 to 72 working hours after approval.
• Crediting: Once initiated, it typically takes 7 to 10 business days for the funds to reflect in your bank account, credit card, or UPI wallet, depending on your bank's processing speed.
• Source Account: For security and compliance reasons, refunds can only be processed back to the original source of payment. We cannot transfer refunds to a different bank account or another person's name.

5. Non-Refundable Components

As explicitly stated in our agreements, please remember that all Safari Permits (Jeep, Canter, Dhikala) are 100% non-refundable once generated by the Forest Department, under all circumstances.

6. Customer Support

If you have any issues regarding a recent payment, refund status, or transaction discrepancy, please reach out to our accounts and support team: